Yes. Eligible products carry volume / carton price breaks, so full-carton and higher-quantity orders are charged at a lower unit rate. Tiers show on the product page where they apply.

Yes. Call +64 9 414 1700 to log the fault and arrange a callout; rates follow our maintenance rate card.

Yes. Tell us your monthly usage when you request a quote (https://vipshopnz.mcclabel.com/pages/quote), and we’ll schedule held stock or a standing order for your regular consumables.

Yes. See the BarTender and Zebra Designer guides on Technical Support (/pages/technical-support), or call +64 9 414 1700 — configuration help is part of the free support included with your purchase.

Yes. Our NZ lab runs FINAT and ISO material testing (adhesion, moisture, cold-chain, thermal-print durability), and our technicians can diagnose print-quality issues on printers or consumables bought from us. Call +64 9 414 1700.

Yes. As an NZ label manufacturer we quote custom sizes, materials and artwork. Send your specifications via a quote request (https://vipshopnz.mcclabel.com/pages/quote) for pricing and production lead time.

Bulk quantities on stocked lines usually ship from NZ inventory; very large or custom runs may need production scheduling. Send the volume via a quote request (https://vipshopnz.mcclabel.com/pages/quote) to confirm lead time against current stock.

Yes — Zebra and Honeywell calibration is part of the maintenance service we provide to NZ trade customers.

Yes. Our technicians install printers on-site and train your operators.

Yes — we're NZ's leading reseller of Zebra (/collections/brand-zebra) and Honeywell (/collections/brand-honeywell) thermal printers. Browse in-stock models desktop (/collections/desktop-printers) and tabletop (/collections/tabletop-printers) printer pages.

Yes — preventative maintenance runs alongside our breakdown and repair service, on-site or return-to-base. Ask us (https://vipshopnz.mcclabel.com/pages/quote) for the current rate card.

Yes. Stocked lines are held in New Zealand and dispatched domestically from our Albany, Auckland warehouse. Live stock levels show on every product page, and low-stock items carry a Low stock badge with the number remaining.

Yes. Free New Zealand-based technical support is included with every printer and label purchase, delivered by our own technicians. Call +64 9 414 1700 or email vipshopnz@mcclabel.com.

Every product page shows live stock, and low-stock items carry a Low stock badge with the number remaining. Items marked Enquire for Price (POA) are indent lines held to order — request a quote (https://vipshopnz.mcclabel.com/pages/quote) for price and availability.

Request a quote (https://vipshopnz.mcclabel.com/pages/quote) with the product, quantity and delivery location. We reply with price, stock position and confirmed lead time.

Request it (https://vipshopnz.mcclabel.com/pages/quote), or call +64 9 414 1700, and we’ll send the current preventative-maintenance and repair rate card.

Stocked consumables — thermal labels, ribbons and nursery tags — ship from NZ and are the fastest option. Flag your deadline on your enquiry (https://vipshopnz.mcclabel.com/pages/quote) and we’ll confirm what’s achievable.

Best practice is to clean the printhead every time you change a roll of media or a ribbon; otherwise frequency depends on print volume and environment. We stock IPA-soaked cleaning cards, wipes, felt-tip pens and swabs (/collections/ipa-wipes) for printhead maintenance.

Stocked lines dispatch domestically from our NZ warehouse. Transit time depends on your delivery address and freight method — ask us (https://vipshopnz.mcclabel.com/pages/quote) for an estimate on a specific order.

Operator training comes with our on-site installation service. Confirm scope and any site requirements when you place your order or request a quote (https://vipshopnz.mcclabel.com/pages/quote).

Yes — support runs from our Albany, Auckland base during NZ business hours. Call +64 9 414 1700 or email vipshopnz@mcclabel.com.

Enquire for Price (POA) marks an indent line that isn’t held in standing NZ stock. Request a quote (https://vipshopnz.mcclabel.com/pages/quote) and we’ll confirm price, stock position and lead time for that SKU.

Indent lead time is confirmed per enquiry — it depends on the brand, SKU and supplier schedule. Send the SKU when you request a quote (https://vipshopnz.mcclabel.com/pages/quote) and we’ll confirm lead time with your price.

Printer setup, software (BarTender and Zebra Designer) and maintenance guides are on our Technical Support (/pages/technical-support) page.

Our own technicians calibrate Zebra and Honeywell devices, as part of the maintenance and repair services we run alongside supplying those brands.

Prices GST-exclusive. GST is added at checkout.

Saturday delivery can be arranged case-by-case. Ask us (https://vipshopnz.mcclabel.com/pages/quote) before ordering so we can quote and book the freight.

Any return needs an RMA issued after we confirm eligibility. Send your order details to +64 9 414 1700 or vipshopnz@mcclabel.com and we’ll advise whether the item qualifies.

No. Your rights under the New Zealand Consumer Guarantees Act are unaffected by this returns policy.

We ship within New Zealand. Ask us (https://vipshopnz.mcclabel.com/pages/quote) about international shipping.

Once we receive and inspect the goods, we issue a replacement or a credit note for the returned items.

Orders above our standard carton freight weights are quoted manually rather than rated online — the cart flags this automatically and we send a freight quote before dispatch. Request a quote (https://vipshopnz.mcclabel.com/pages/quote) for palletised or very large orders.

There’s no self-serve online returns. Contact us first to validate eligibility — call +64 9 414 1700 or email vipshopnz@mcclabel.com — and we’ll issue an RMA number to include with your return.

Freight is charged by product type and weight — rolls are rated separately from boxes and cartons — and calculated automatically at checkout for standard orders.

Yes, case-by-case. Send us your delivery address when you request a quote (https://vipshopnz.mcclabel.com/pages/quote) and we’ll confirm the rural freight arrangement and cost.

Yes — a restocking fee of $70 + GST applies to change-of-mind or incorrect-order returns.

Returns are accepted within 1 month of receipt.

Within New Zealand, dispatched from our Albany, Auckland base.

Our Direct Thermal Mainfreight 101x149mm labels (/collections/courier-labels) come in several roll formats — 19mm-core rolls (57 and 60mm OD), a 25mm-core 500/roll, and a 76mm-core 1000/roll. Match the core ID and OD to your printer’s media compartment; any printer that accepts 101mm-wide DT media at that OD will run them.

No — a DT printer carries no ribbon, so it can’t image TT stock. Match DT labels to DT printers, and TT labels (with a suitable ribbon) to TT printers. Ask us (https://vipshopnz.mcclabel.com/pages/quote) if you’re unsure.

No. Direct Thermal (DT) printers print without a ribbon. Only Thermal Transfer (TT) printers use a ribbon.

Yes — Zebra (/collections/brand-zebra) is a core stocked brand, from ZD-series desktop printers to ZT-series tabletop units, with matching Zebra wax ribbons (/collections/thermal-ribbons) (e.g. Zebra 2000 and 5319).

We stock Epson ColorWorks ink cartridges (/collections/thermal-ribbons) (black, cyan, magenta and yellow). For a specific Epson SKU, ask us (https://vipshopnz.mcclabel.com/pages/quote).

Yes. The Honeywell (/collections/brand-honeywell) range spans the PC42E, PC43, PC45, PD45 and PM45 desktop and industrial families, plus PX45, PX65 and PX940 industrial models, in 203 and 300 dpi DT and TT/DT builds.

Yes. Our rewinder and applicator (/collections/rewinders-applicators) range covers Labelmate rewinders (MC-10A, MC-11), Datacol dispensers, rewinders and unwinders (LD-100, LD-200, CAT-3, U-CAT-1, U-CAT-3) and Towa hand applicators (APN-30/60/100, APF-30/60/100 and APN10-30).

Check the Specifications table on the product page for media width, core ID, maximum OD and (for TT) ribbon width and length. If anything’s unclear, ask us (https://vipshopnz.mcclabel.com/pages/quote) and we’ll confirm the match before you order.

A roll fits when its media width is within the printer’s maximum, and the core inner diameter (ID) and maximum outer diameter (OD) suit the media compartment. Check the Specifications table on both product pages, or ask us (https://vipshopnz.mcclabel.com/pages/quote) to confirm.

The ribbon should be at least as wide as the label — ideally slightly wider (e.g. a 110mm ribbon for a 101mm label) to protect the printhead — and must match the printer’s ribbon core and length.

Choose the UP count and label size that matches your artwork. Our A4 laser sheets (/collections/laser-sheets) run from borderless 1UP up to 33UP (e.g. 4UP 105x148.5mm, 8UP 105x74.3mm, 33UP 70x27mm) and bordered 1UP up to 65UP (e.g. 24UP 64x33.8mm, 65UP 38.1x21.1mm). Match the label footprint to your template.

Our nursery range is Thermal Transfer — NurseryDig 51x133mm 2-across tag, Nursery01 51x24mm 2-across label, NurseryLoop 34x203mm 3-across tag and NurseryLabel 90x35mm 1-across — so you’ll need a TT printer with a suitable ribbon. Ask us (https://vipshopnz.mcclabel.com/pages/quote) to confirm the pairing.